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Privacy Policy

Last updated:

Effective date: July 20, 2026 Last updated: July 20, 2026

WebPro NC ("WebPro NC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.webpronc.com/ (the "Website"), communicate with us, submit a project inquiry, use our website chat, upload a file, or otherwise interact with our online services.

This Privacy Policy applies to the public WebPro NC Website and related communications initiated through it. It does not replace any privacy, confidentiality, data-processing, or security terms contained in a separate written agreement between WebPro NC and a client.

We collect information in three primary ways: information you provide, information collected automatically, and information received from service providers or business partners.

Depending on how you use the Website, you may provide:

  • Full name
  • Business or organization name
  • Email address
  • Telephone number
  • Company website or other website URL
  • Subject or inquiry category
  • Requested service or project classification
  • Approximate project scope and timeline
  • Project requirements, goals, technical issues, defect descriptions, or other narrative information
  • Preferred communication method
  • Chat messages and conversation history
  • Images, PDF files, or other materials you choose to attach
  • Any other information you voluntarily submit through a form, chat, email, or other communication

Please do not submit Social Security numbers, financial account credentials, health records, government identification numbers, passwords, private encryption keys, or other highly sensitive information unless WebPro NC specifically requests it through an approved secure method.

When you access or use the Website, we or our service providers may automatically collect technical and usage information, including:

  • Internet Protocol address
  • Browser type and version
  • Device type, operating system, and device settings
  • Referring and exit pages
  • Pages viewed and features used
  • Date, time, duration, and approximate sequence of Website activity
  • General geographic area derived from an IP address
  • Cookie identifiers, local-storage identifiers, and similar technologies
  • Security, anti-spam, fraud-prevention, and human-verification signals
  • Errors, diagnostic events, performance data, and server logs
  • Chat session data and attachment metadata

We use this information to operate the Website, maintain security, understand performance, prevent misuse, and improve the user experience.

We may receive information from third parties when necessary to operate our business, such as:

  • Hosting, content-delivery, security, and infrastructure providers
  • Analytics and performance providers
  • Email, chat, file-storage, and communication providers
  • Customer relationship management and project-management providers
  • Scheduling or collaboration platforms
  • Referral sources, business partners, or publicly available business directories
  • Social media platforms when you interact with our public pages or content

The information we receive depends on the third party, your settings, and your interaction with that service.

We may use personal information to:

  • Operate, maintain, secure, and improve the Website
  • Receive, review, and respond to inquiries
  • Evaluate project fit, scope, timing, technical requirements, and requested integrations
  • Prepare estimates, proposals, statements of work, or other pre-contract communications
  • Schedule consultations and communicate about potential or active projects
  • Provide website design, development, integration, SEO, performance, hosting guidance, maintenance, recovery, and support services
  • Maintain business records and manage client relationships
  • Process chat messages and uploaded materials
  • Detect, investigate, and prevent spam, fraud, malware, attacks, abuse, or unauthorized activity
  • Monitor Website reliability, diagnose errors, and improve performance
  • Measure Website traffic, content effectiveness, and user interaction
  • Comply with legal, regulatory, tax, accounting, security, and contractual obligations
  • Establish, exercise, or defend legal claims
  • Enforce our Terms of Service and other agreements
  • Send service-related communications and, where permitted, business or marketing communications

We do not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Consent: You have given permission for a specific use, such as optional cookies or marketing communications.
  • Pre-contractual steps or contract performance: Processing is necessary to respond to your request, prepare a proposal, or perform an agreement.
  • Legitimate interests: Processing is reasonably necessary to operate, secure, improve, and administer our Website and business, provided those interests are not overridden by your rights.
  • Legal obligations: Processing is necessary to comply with applicable law, regulation, legal process, or enforceable governmental request.
  • Protection of rights and safety: Processing is necessary to protect WebPro NC, our clients, Website users, or others from fraud, abuse, security threats, or unlawful activity.

The Website may use cookies, local storage, pixels, scripts, and related technologies. These technologies may support:

  • Essential functions: Website navigation, security, consent preferences, session continuity, form operation, chat operation, human verification, and abuse prevention
  • Functional features: Remembering preferences and improving convenience
  • Analytics and performance: Understanding traffic, page interaction, errors, load times, and Website effectiveness
  • Embedded or third-party content: Enabling features supplied by external platforms

You can manage cookies through the Website’s cookie controls, when available, and through your browser settings. Blocking certain technologies may affect Website functionality, chat, forms, security verification, or saved preferences.

WebPro NC does not sell personal information for money. As of the effective date of this Policy, we do not knowingly share personal information for cross-context behavioral advertising. If our practices materially change, we will update this Policy and provide any legally required opt-out mechanism.

Some browsers or extensions transmit Global Privacy Control (GPC) or Do Not Track signals. Where applicable law requires us to recognize a valid universal opt-out signal, we will process it as required. Because there is no uniform industry standard for all Do Not Track signals, the Website may not respond to every such signal.

We may disclose personal information in the following circumstances:

We may disclose information to vendors that help us provide hosting, infrastructure, cybersecurity, analytics, communication, chat, email, file storage, project management, customer relationship management, scheduling, backup, and professional services. These providers may use information only as permitted by their agreements with us and applicable law.

We may disclose information to accountants, attorneys, insurers, consultants, subcontractors, or other professional advisors when reasonably necessary for business operations, risk management, project evaluation, or legal compliance.

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law, regulation, subpoena, court order, or legal process
  • Respond to lawful requests from public authorities
  • Protect the rights, property, security, or safety of WebPro NC, our clients, users, or the public
  • Investigate fraud, abuse, security incidents, or violations of our agreements
  • Establish, exercise, or defend legal claims

If WebPro NC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be reviewed, transferred, or disclosed as part of that transaction, subject to appropriate safeguards and applicable law.

We may disclose information when you request, authorize, or consent to the disclosure.

The following summary describes categories of personal information we may collect, the sources, and the business purposes for which the information may be used.

| Category | Examples | Typical Sources | Typical Purposes | |---|---|---|---| | Identifiers | Name, email, phone number, IP address, cookie identifier | You; browser/device; service providers | Communication, security, Website operation, inquiry handling | | Business and professional information | Company name, website, role, project details | You; public business sources | Project evaluation, proposals, relationship management | | Internet or network activity | Pages viewed, timestamps, referral data, browser and device data | Browser/device; hosting and analytics providers | Security, analytics, diagnostics, performance | | Approximate location | General location inferred from IP address | Browser/device; infrastructure providers | Security, localization, analytics | | Submitted content | Messages, defect logs, project descriptions, images, PDFs, attachments | You | Responding to inquiries, evaluating or performing requested work | | Communications | Email, chat, scheduling, and support history | You; communication providers | Customer service, project administration, recordkeeping | | Inferences | Likely service interests or project needs derived from your inquiry | Information you submit | Routing, project-fit evaluation, service improvement |

We do not intentionally collect sensitive personal information through the public Website for the purpose of inferring characteristics about individuals.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

  • Respond to and document inquiries
  • Evaluate or perform requested services
  • Maintain business, tax, accounting, and project records
  • Preserve security logs and investigate incidents
  • Comply with legal and contractual obligations
  • Resolve disputes and enforce agreements

Retention periods vary based on the type of information, the relationship, legal requirements, security needs, and whether a project proceeds. We may delete, anonymize, or aggregate information when it is no longer reasonably needed.

Backups and archived records may remain for a limited period after deletion from active systems. We may retain information when required by law or when necessary to establish, exercise, or defend legal claims.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, encrypted transmission, logging, backups, security monitoring, software updates, and vendor controls.

No website, transmission, storage system, or security control is completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for using appropriate care when deciding what information or files to send through the Website.

Depending on where you live and subject to legal exceptions, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request a portable copy of certain information
  • Object to or restrict certain processing
  • Opt out of sale, sharing, targeted advertising, or qualifying profiling, where applicable
  • Withdraw consent where processing is based on consent
  • Appeal a decision concerning a privacy request, where applicable
  • Receive equal service and not be discriminated against for exercising privacy rights

To submit a request, email Contact Us with the subject line Privacy Request and describe the right you wish to exercise.

We may need to verify your identity before completing a request. Verification may require confirming information associated with your inquiry or communication. We will use verification information only to process and document the request. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.

We may deny or limit a request where permitted by law, including when we cannot verify identity, the request is fraudulent or excessive, information must be retained for legal or security reasons, or an applicable exception applies. If a legally required appeal process applies, you may appeal by replying to our decision and stating that you are requesting an appeal.

We may send business or marketing communications where permitted by law. You can opt out of promotional email by using the unsubscribe method included in the message or by contacting us at Contact Us.

Opting out of marketing does not prevent us from sending non-promotional communications, such as replies to your inquiry, project notices, security messages, invoices, or other service-related information.

The Website may link to social media platforms, client websites, portfolio projects, scheduling tools, or other third-party services. WebPro NC does not control and is not responsible for the privacy, security, content, or practices of third parties. Your interaction with a third-party service is governed by that service’s own terms and privacy notices.

WebPro NC is based in North Carolina, United States. If you access the Website from another country, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

Where required, we use appropriate safeguards for international transfers. Privacy laws in the destination jurisdiction may differ from those in your location.

The Website is intended for business users and general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has submitted personal information, contact us so we can review and, where appropriate, delete it.

Users under 18 should use the Website only with the involvement and permission of a parent or legal guardian.

We may update this Privacy Policy to reflect changes in our Website, services, vendors, legal obligations, or data practices. The revised version will be posted on the Website with an updated "Last updated" date.

Material changes may be communicated through the Website, cookie notice, email, or another appropriate method where required by law. Your continued use of the Website after an updated Policy becomes effective is subject to the revised Policy.

For privacy questions, requests, or concerns, contact:

WebPro NC Charlotte–Lake Norman, North Carolina, United States Email: Contact Us Website: https://www.webpronc.com/contact